1. Acceptance of these terms
Welcome to ChatNox. These Terms and Conditions ("Terms") govern your access to and use of the ChatNox website, live chat platform, dashboard, integrations, APIs, widgets, and related services (collectively, the "Service").
By creating an account, accessing the Service, installing the ChatNox widget, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.
2. About ChatNox
ChatNox provides website communication and customer-support tools that allow businesses and their teams to communicate with website visitors. Features may include live chat, conversation history, team accounts, integrations, analytics, automated responses, AI-assisted features, and other functionality made available from time to time.
We may add, modify, improve, suspend, or discontinue features of the Service when reasonably necessary to operate or improve ChatNox.
3. Eligibility and accounts
You must provide accurate and complete information when creating an account and must keep that information up to date.
You are responsible for maintaining the confidentiality of your account credentials and for all activity performed through your account. You must notify ChatNox promptly if you believe your account has been accessed without authorization.
You may not create an account using false information, impersonate another person or organization, or create accounts for fraudulent or abusive purposes.
4. Use of the Service
You agree to use ChatNox only for lawful purposes. You must not:
- Use the Service to violate any applicable law or regulation.
- Use ChatNox to distribute malware, viruses, or other harmful code.
- Attempt to gain unauthorized access to another account, system, or network.
- Interfere with or disrupt the operation of the Service.
- Abuse, overload, scrape, reverse engineer, or circumvent security controls of the Service.
- Use the Service to send unlawful, fraudulent, threatening, or abusive communications.
- Use ChatNox to collect or process personal information without having an appropriate legal basis or required permissions.
- Use automated methods to abuse free trials, promotions, limits, or other Service functionality.
5. Customer content
You may submit or transmit information, messages, files, images, website content, and other material through ChatNox ("Customer Content").
You retain ownership of your Customer Content. By using the Service, you grant ChatNox the limited rights necessary to host, process, transmit, display, and otherwise handle Customer Content solely to provide, maintain, secure, and improve the Service.
You are responsible for ensuring that you have the necessary rights, permissions, and legal basis to submit Customer Content to ChatNox and to allow ChatNox to process it as described in these Terms.
6. Website visitors and personal information
If you use ChatNox on your website, you may receive information from your visitors, including conversations and information that visitors voluntarily provide.
You are responsible for informing your visitors about your collection and use of their information where required by applicable law. You should also configure and use ChatNox in a manner appropriate for the privacy requirements applicable to your business.
ChatNox may process technical information associated with the Service, such as IP addresses, browser information, device information, and usage information, as described in our Privacy Policy.
7. Chat history and data retention
ChatNox may retain conversations and other Service data according to the retention periods associated with your plan and the configuration of the Service.
Unless otherwise stated on your plan or in a separate agreement, conversation history may be automatically deleted after the applicable retention period. Certain files, images, logs, backups, or other data may have different retention periods.
You are responsible for exporting or preserving information that you need before it is automatically deleted.
8. AI and automated features
ChatNox may provide AI-powered suggestions, automated replies, chatbots, translations, sentiment or mood-related analysis, and other automated features.
AI-generated or automated responses may contain inaccurate, incomplete, or inappropriate information. You are responsible for reviewing automated responses before relying on them where accuracy or context is important.
AI features should not be treated as professional legal, financial, medical, or other specialized advice.
9. Integrations and third-party services
ChatNox may integrate with third-party services such as website platforms, communication services, payment providers, email services, or other external applications.
Your use of third-party services is subject to the applicable third-party terms and policies. ChatNox is not responsible for the availability, security, functionality, or content of third-party services.
10. Subscriptions and fees
Certain ChatNox features require a paid subscription. Applicable prices, plan limits, billing periods, and included features are presented during the purchase or subscription process.
By purchasing a paid plan, you authorize the applicable payment provider to process the charges associated with your subscription.
Unless otherwise stated, subscriptions may automatically renew for the selected billing period until cancelled. You are responsible for cancelling your subscription before the next billing period if you do not wish to be charged again.
11. Payments and refunds
Payments may be processed through third-party payment providers. We do not directly store complete payment card details when payment processing is handled by a third-party payment provider.
Refund eligibility, if any, depends on the applicable plan, subscription terms, promotional offer, and circumstances of the purchase. Unless a refund is expressly required by applicable law or separately agreed by ChatNox, payments may be non-refundable.
12. Cryptocurrency payments
Where cryptocurrency payments are supported, payment processing may be handled through a third-party payment provider or blockchain transaction.
Cryptocurrency transactions may be irreversible. You are responsible for providing the correct payment information and sending the correct amount to the designated payment address or payment service.
ChatNox is not responsible for losses caused by incorrect wallet addresses, incorrect networks, insufficient transaction fees, delayed blockchain confirmations, or other errors made by the customer.
13. Intellectual property
The ChatNox name, logo, website, software, user interface, designs, documentation, and other materials provided by ChatNox are owned by or licensed to ChatNox and are protected by applicable intellectual property laws.
These Terms do not transfer ownership of ChatNox intellectual property to you. Subject to these Terms, ChatNox grants you a limited, non-exclusive, non-transferable right to use the Service for its intended purpose during your active subscription or authorized use.
14. Feedback
If you provide suggestions, ideas, recommendations, bug reports, or other feedback about ChatNox, you agree that we may use that feedback without restriction or compensation, provided that doing so does not disclose your confidential information.
15. Service availability
We aim to keep ChatNox available and reliable, but we do not guarantee that the Service will always be uninterrupted, error-free, secure, or available at all times.
The Service may occasionally be unavailable due to maintenance, upgrades, technical failures, security incidents, third-party services, network problems, or circumstances outside our reasonable control.
16. Suspension and termination
You may stop using ChatNox at any time. You may also cancel your subscription according to the available cancellation process.
ChatNox may suspend or terminate access to an account if we reasonably believe that the account has violated these Terms, created a security risk, engaged in fraudulent or abusive activity, failed to pay applicable fees, or otherwise presented a risk to ChatNox, its users, or third parties.
Where reasonably practical, we may provide notice before suspension or termination, except where immediate action is necessary for security, legal, or operational reasons.
17. Effect of termination
Following termination, your right to access and use the Service will end. Some Customer Content may become inaccessible or may be deleted according to our retention and deletion practices.
Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, and dispute-related provisions, will continue to apply.
18. Disclaimer of warranties
To the maximum extent permitted by applicable law, ChatNox is provided on an "as is" and "as available" basis.
We do not guarantee that the Service will meet every business requirement, operate without interruption, or be completely free from errors or security vulnerabilities.
You are responsible for determining whether ChatNox is suitable for your particular business, technical, security, and legal requirements.
19. Limitation of liability
To the maximum extent permitted by applicable law, ChatNox and its owners, operators, employees, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or opportunities arising from or related to your use of the Service.
To the maximum extent permitted by applicable law, ChatNox's total liability arising from or relating to the Service will be limited to the amount you paid to ChatNox for the Service during the twelve months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ChatNox and its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful use of the Service, your violation of these Terms, or your Customer Content and related activities.
21. Changes to these Terms
We may update these Terms from time to time to reflect changes to the Service, legal requirements, or our business practices.
When changes are made, we may update the "Last updated" date on this page. If a change is material, we may provide additional notice where reasonably appropriate.
Your continued use of ChatNox after updated Terms become effective constitutes acceptance of the revised Terms.
22. Governing law and disputes
These Terms will be governed by the laws applicable to ChatNox and its operating entity, without regard to conflict-of-law principles, except where mandatory local law provides otherwise.
Any dispute relating to the Service or these Terms should first be brought to our attention so that we can attempt to resolve the matter informally.
23. Severability
If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in full effect.
24. Entire agreement
These Terms, together with the ChatNox Privacy Policy and any additional terms expressly applicable to specific features or services, constitute the agreement between you and ChatNox regarding your use of the Service.
25. Contact us
If you have questions about these Terms, please contact ChatNox at:
Email: manager@chatnox.xyz