1. Introduction
ChatNox ("ChatNox", "we", "us", or "our") provides a software-as-a-service platform that enables businesses to communicate with visitors and customers through live chat, automated messaging, AI-assisted tools, integrations, analytics, and related communication features.
This Privacy Policy explains how ChatNox collects, uses, stores, discloses, and protects information when you visit our website, create an account, use our dashboard, install our chat widget, or otherwise use our services.
By using ChatNox, you acknowledge the practices described in this Privacy Policy.
2. Information we collect
The information we collect depends on how you interact with ChatNox. This may include information provided directly by you, information generated through your use of the Service, and information received from connected services.
2.1 Account information
When you create or manage a ChatNox account, we may collect:
- Name or business name.
- Email address.
- Password or authentication credentials.
- Account and workspace information.
- Team member information.
- Billing and subscription information.
- Preferences and account settings.
2.2 Website visitor information
When a ChatNox customer installs our chat widget on their website, ChatNox may process information associated with visitors who interact with that widget.
Depending on the customer's configuration and the features being used, this information may include:
- Chat messages and conversation content.
- Name, email address, or other information voluntarily provided by a visitor.
- IP address.
- Approximate location derived from technical information.
- Chat timestamps and interaction information.
Customers are responsible for determining what information they collect through ChatNox and for providing appropriate notices to their website visitors where required by applicable law.
3. Information collected automatically
When you access ChatNox, we may automatically collect certain technical and usage information.
- IP address.
- Pages viewed.
- Approximate timestamps.
- Referring URLs.
- Error logs and diagnostic information.
- Service performance and usage information.
We use this information to operate, secure, troubleshoot, analyze, and improve ChatNox.
4. Chat conversations and customer content
ChatNox processes the content submitted through our platform in order to provide the live-chat and communication services requested by our customers.
This may include messages, attachments, images, files, visitor information, agent responses, internal notes, and other content submitted through the Service.
ChatNox does not claim ownership of customer content. Customers generally remain responsible for the content they and their visitors submit through the Service.
5. How we use information
We may use information collected through ChatNox for the following purposes:
- Provide and operate the ChatNox Service.
- Create and manage user accounts.
- Deliver live chat and communication features.
- Store and display conversation history.
- Provide analytics and usage statistics.
- Process subscriptions and payments.
- Provide customer support.
- Detect fraud, abuse, spam, and security threats.
- Monitor system performance and reliability.
- Fix bugs and troubleshoot technical problems.
- Develop and improve ChatNox features.
- Send important service and account communications.
- Comply with applicable legal obligations.
- Protect the rights, property, and security of ChatNox and its users.
6. Customer data and service provider relationship
When a business uses ChatNox to communicate with visitors on its website, the business may determine the purposes for which visitor information is collected and used.
In these circumstances, ChatNox generally processes that information on behalf of the customer to provide the requested Service.
The ChatNox customer is responsible for determining its own legal obligations regarding visitor information, including providing appropriate privacy notices, obtaining consent where required, and responding to privacy requests where applicable.
7. Legal bases for processing
Where applicable privacy law requires a legal basis for processing personal information, ChatNox may rely on one or more of the following:
- Performance of a contract or provision of requested services.
- Compliance with legal obligations.
- Legitimate interests, such as security, fraud prevention, and service improvement.
- Consent, where required.
The appropriate legal basis depends on the specific circumstances and the type of information being processed.
8. Cookies and similar technologies
ChatNox may use cookies, local storage, pixels, and similar technologies to operate the website and Service.
These technologies may be used to:
- Keep users signed in.
- Maintain session information.
- Remember preferences.
- Improve website performance.
- Understand how visitors use our website.
- Protect accounts and prevent abuse.
You may be able to control certain cookies through your browser settings. Disabling necessary cookies may affect some functionality.
9. AI-powered features
ChatNox may provide AI-powered features such as suggested replies, automated responses, translation, chatbots, conversation analysis, sentiment or mood-related analysis, and other automated functionality.
When these features are enabled, relevant information may be processed by ChatNox and, where necessary, third-party AI service providers to generate the requested result.
We seek to use appropriate safeguards when providing AI features, but automated systems may produce inaccurate or incomplete results. Customers should review AI-generated information where human judgment is appropriate.
Unless expressly stated otherwise, ChatNox does not represent that AI-generated responses are suitable for medical, legal, financial, employment, or other high-risk decisions.
10. Payments and billing information
If you purchase a ChatNox subscription, payment information may be processed by third-party payment providers.
Depending on the payment method and provider, ChatNox may receive limited payment-related information such as:
- Payment status.
- Transaction identifier.
- Subscription plan.
- Billing amount.
- Currency.
- Limited payment method information.
Complete payment card information may be handled directly by the applicable payment processor rather than stored by ChatNox.
11. Cryptocurrency payments
Where cryptocurrency payments are supported, transactions may be processed through blockchain networks or third-party cryptocurrency payment providers.
Blockchain transactions may contain publicly visible transaction information. ChatNox may receive transaction identifiers, payment status, wallet information, or other information necessary to verify a cryptocurrency payment.
Cryptocurrency transactions may be irreversible and are subject to the rules and technical characteristics of the applicable blockchain network.
12. Third-party service providers
ChatNox may use third-party providers to operate and support parts of the Service.
These providers may include services for:
- Cloud hosting and infrastructure.
- Database and storage services.
- Payment processing.
- Email delivery.
- Analytics.
- Customer support.
- Security and fraud prevention.
- AI processing.
- Error monitoring and diagnostics.
We seek to work with service providers that provide appropriate security and privacy protections and only permit them to process information as necessary to provide their services to us.
13. Integrations
ChatNox may allow you to connect third-party applications and platforms such as website builders, content management systems, communication tools, email services, or other software.
When you enable an integration, information may be exchanged between ChatNox and the connected service according to the permissions and configuration you select.
Third-party services operate under their own privacy policies and terms. ChatNox is not responsible for the privacy practices of independent third-party services.
14. Data retention
We retain information for as long as reasonably necessary to provide the Service, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate interests.
ChatNox may automatically delete conversation history and other data according to the retention settings and limits associated with your plan.
Unless otherwise specified, certain chat history may be retained for up to 90 days. Specific features, backups, logs, security records, and other technical information may have different retention periods.
Customers are responsible for exporting information they need before it is automatically deleted.
15. Data deletion
You may request deletion of your ChatNox account and information associated with it, subject to applicable legal, security, billing, and operational requirements.
When an account is deleted, we may begin the process of removing associated information from active systems. Some information may remain temporarily in backups or records that must be retained for legitimate legal or security purposes.
16. Data security
ChatNox uses reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Security measures may include access controls, authentication, encryption where appropriate, monitoring, backups, and other safeguards.
However, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your account credentials and devices.
17. International data transfers
ChatNox and its service providers may process information in countries other than the country in which you live or operate.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
18. Your privacy rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Request restriction of certain processing.
- Object to certain processing.
- Request portability of certain information.
- Withdraw consent where processing is based on consent.
Some rights may be subject to legal exceptions or limitations.
To submit a privacy request, contact us using the details provided below.
19. Children's privacy
ChatNox is intended for businesses and their users and is not specifically directed toward children.
We do not knowingly seek to collect personal information directly from children where doing so would violate applicable law.
20. Marketing communications
We may send account-related messages that are necessary to operate the Service, such as security notifications, billing notices, service updates, and important changes.
Where permitted by law, we may also send promotional communications about ChatNox. You may unsubscribe from promotional communications using the unsubscribe mechanism included in the message.
Unsubscribing from promotional communications will not prevent us from sending essential service-related communications.
21. Business transfers
If ChatNox is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction.
Where required by applicable law, we will provide appropriate notice regarding significant changes to how personal information is handled.
22. Legal disclosures
We may disclose information when we reasonably believe disclosure is necessary to comply with a legal obligation, court order, governmental request, or other lawful process.
We may also disclose information where necessary to investigate fraud, abuse, security incidents, violations of our Terms and Conditions, or threats to the rights and safety of ChatNox, our users, or others.
23. Do not sell personal information
ChatNox does not sell personal information in the ordinary sense of selling customer or website visitor data to third parties for their own independent marketing purposes.
We may use service providers to process information on our behalf as necessary to provide and operate the Service.
24. Third-party websites
The ChatNox website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
25. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Service, technology, legal requirements, or business practices.
When we make changes, we will update the "Last updated" date at the top of this page. Where appropriate, we may provide additional notification for material changes.
We encourage you to review this page periodically to stay informed about how ChatNox handles information.
26. Contact us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your information is handled, please contact us.
ChatNox
Email: manager@chatnox.xyz